By Kate Jaggers

06th October 2020

Categorised in Good To Know

First Response is a 24/7 helpline that offers immediate advice, support and signposting for those with mental health difficulties.

If you are feeling unsafe, distressed or worried about your mental health and wellbeing, call the helpline on 0808 196 3494.

Who can call?

Anyone can call. The helpline is open to members of the public who are of any age, regardless of whether they are an existing Norfolk and Suffolk Foundation Trust service user.

Response Line for Professionals

A dedicated line for professionals will ensure that those needing advice, when working with individuals who are experiencing mental health difficulties, can access help and support in a timelier way.

Healthcare professionals such as ambulance staff, GPs, social care colleagues and police officers and third sector partners may need advice when they are working with individuals who are undergoing mental health challenges.

What happens when I call?

Your call will be answered by a professional mental health practitioner who will listen to your concerns and get you the support you need. If you want to remain anonymous and ensure that the person answering doesn’t see your number, you can turn off your caller ID in your settings.

Find out more about the service by visiting the their website.


Need more support?

If you have recently lost the person that you care for and are struggling to cope, Suffolk Carers Matter is here for you. We offer free support, advice, and guidance and even have a free counselling service available should you need it!


Call us on 01284 333035 – open Monday-Friday 8am-8pm and Saturday-Sunday 10am-2pm.

Live Chat

Live chat by clicking the blue ask button in the bottom corner of your screen.


Click here to register with Suffolk Carers Matter.


Email us via our contact form here and we will get back to you.