By Kate Jaggers

09th October 2020

Categorised in Good To Know

The financial impact of this year has affected and continues to affect so many families across the nation and in Suffolk. It is estimated that those claiming Universal Credit had increased by 75% since March and there has also been an incredible 238% increase in the amount of food that was and is still being handed out to single adults and families from Suffolk’s foodbanks. We cannot forget those on furlough, with a staggering 104,000 people still on furlough in the county.

More than ever it is essential that people who find themselves in difficulties – many for the first time – know that there is somewhere to go for help – Chrissie Geeson,  Chair of the Collaborative Communities Covid-19 Board Suffolk County Council

This recently launched service in Suffolk aims to support those who have issues relating to debt, benefits, housing or employment. The phoneline is being delivered by Citizens Advice Suffolk Alliance, which includes all 8 Bureaus across Suffolk, and Ipswich Housing Action Group and Anglian care Trust. This support is all being delivered through a single phoneline. Call handlers will be using resources and information from many specialist organisations across the county that will be tailored to individual needs.

Trained advisers from Citizens Advice and other advice agencies across Suffolk are waiting to hear from people hit by the side effects of the Covid-19 pandemic. We can help you and your households find a way through the hardships caused. Just call us on 0800 068 3131 to get impartial, confidential and free advice to find a way forward – Nicky Willshere, CEO Citizens Advice Ipswich

If you need non-judgemental and impartial information on what support and services will be the right solution for you, then call the phone line on:

0800 068 3131 
Monday to Friday – 9am to 5pm 

Are you feeling overwhelmed? We are here.

Register for our support services here and an advisor will be in touch.


Need more support?

If you have recently lost the person that you care for and are struggling to cope, Suffolk Carers Matter is here for you. We offer free support, advice, and guidance and even have a free counselling service available should you need it!


Call us on 01284 333035 – open Monday-Friday 8am-8pm and Saturday-Sunday 10am-2pm.

Live Chat

Live chat by clicking the blue ask button in the bottom corner of your screen.


Click here to register with Suffolk Carers Matter.


Email us via our contact form here and we will get back to you.